1. Navigate to the Ticket Bot App

• Open Slack and check the left sidebar.
• Click on Ticket Bot (circled in red below).

2. Click “Raise a Request”

• In the Ticket Bot window, locate the green button labeled “Raise a request”.
• Click this button to start a new request.

3. Fill Out Your Request

• A form will appear, prompting you to describe the issue or request. (Choose whichever applies , usually “Get IT Help”)
• Provide as much detail as possible, including any error messages or steps you’ve tried.

4. Receive Updates in Slack

• Once submitted, all updates and responses regarding your request will appear in the Messages section of the Ticket Bot app in Slack.
• You can reply to updates directly in Slack to communicate with the IT team.

5. Track Your Request Status

• Click “View your requests” in the Ticket Bot app to see your open and closed tickets.